Customer Service
A career as a Customer Service Specialist is an opportunity to challenge yourself, as you provide high-quality customer support and solutions. From scheduling installation appointments to fielding customer questions and requests, your job is to be a representative of superior customer service that is MasTec. And with a solid history of over 70 years, you’ll discover plenty of ways towards a promising future as you learn, grow and advance in your job - and build a successful career.
Most Recent Jobs
- Customer Care Agent - Coppell, TX
- Description: A Customer Care Agent works in a Call Center environment, with the primary purpose of interacting directly with our customers and field employees, providing customer service support and coaching technicians to troubleshoot problems affecting a full complement of products and services.. The CSA will also organize and prioritize incoming service requests from our field operations groups as well as employ oral and writ...
Reference Code: 11547 - Call Center Supervisor - Coppell, TX
- Description: The Call Center Supervisor is responsible for assisting in all aspects of managing a team of Customer Care Agents. This would include call coaching, attendance monitoring and overall employee development in conjunction with monitoring call center staffing and making adjustments to best meet service level goals. 1. Motivates and develops Customer Care Agents to deliver quality performance with innovative ...
Reference Code: 11563 - Call Center Trainer - Coppell, TX
- Description: The position entails training new and existing customer service agents on computer systems, policies, and procedures as well as how to design an exceptional customer experience. Primary Responsibilities Work with minimum supervision to create and direct all aspects of a customer service-training program. Responsible for training existing customer service representatives on new and existing products, procedures, systems ...
Reference Code: 11603